Home Gallery Classified My artmls Community Services Help
ID:Visitor - Sign In Sunday February 5, 2012
English Français Español

SEARCH ITEMS :

MEMBERS DIRECTORY :

Help
For All Registered Users
Change the category & listing
Contact info
Find members
Help > For All Registered Users

[ For Sellers ] - [ For Buyers ] - [ For Members ] - [ For All Registered Users ]

How to advertise on ArtMLS?
Why is there a User Agreement?
What happens if someone violates the User Agreement?
What does "ArtMLS is only a venue" mean?
Why is my offer not showing up?
Why was one listing removed ?
What does Section 6.2 of the User Agreement regarding Your Information mean?
What does Section 17 of the User Agreement regarding arbitration mean?
I registered. Why does it still say I am an unregistered user?
I have forgotten my user password. What do I do?
How do I change my e-mail adress?
How do I change my adress or phone number?
I was very pleased/unhappy dealing with someone; what should I do?
Why did my feedback rating change? I have no new comments.
What is ArtMLS's policy with respect to users of anonymous e-mail?
How come some of the pictures are not very clear on my monitor?
I've buy or sold an item - now what?

How to advertise on ArtMLS?

Posting listings on ArtMLS is fast, easy, and FREE. ArtMLS works directly with dealers, associations, and boards, to update broker listings five nights a week.
for aditional information or email us at info@artmls.com.

Return
Why is there a User Agreement?

The User Agreement is a legal document that spells out the relationship between you and ArtMLS. It outlines the services, Privacy Policy, pricing, and the buyer and seller relationship for listing and bidding on items in ArtMLS's system.
The User Agreement may change. When revisions are needed, changes will be posted on the site 30 days before taking effect.

Return
What happens if someone violates the User Agreement?

The User Agreement allows ArtMLS to warn or suspend a user if they breach any part of the User Agreement. Fraudulent and illegal items are strictly prohibited on ArtMLS. Any seller who attempts to sell prohibited items or commit fraud will be prosecuted to the fullest extent of the law.

Return
What does "ArtMLS is only a venue" mean?

ArtMLS is an exciting electronic marketplace where you can buy and sell Art & Antiques items. However, ArtMLS does not ultimately participate in the transaction between buyer and seller, verify that items are genuine, or guarantee that you will receive payment or items. ArtMLS is very concerned about your safety and offers the services of third parties that can provide insurance, and escrow for your transactions.

Return
Why did my offer not show up?
To place a offer on an item at ArtMLS entails two distinct steps.
  • 1. On the listing page, click buyand enter your login, password, and amount in the spaces provided.
  • 2. Review the information to insure it is correct, and near the bottom of the page select the button which reads "agree to terms and place offer" to confirm your offer.
Return
Why was one listing removed ?

If a listing is ended or removed, it's probably because the item was prohibited, questionable, infringing or potentially illegal as stated in the User Agreement and a specific complaint was reported. Listed items similar to the ones removed will remain on the site unless ArtMLS is notified about them.
ArtMLS provides a list of prohibited, questionable, infringing and potentially illegal items that may not be listed on ArtMLS, on the Prohibited Items page. This is not a complete. If you have consulted the list and are not sure if an item you would like to sell is legal or not, do not sell that item without checking with an attorney that may know the specific laws regarding your item.

Return
What does Section 6.2 of the User Agreement regarding Your Information mean?

Section 6.2. Solely to enable ArtMLS to use the information you supply us with, so that we are not violating any rights you might have in that information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicenseable (through multiple tiers) right to exercise the copyright and publicity rights (but no other rights) you have in Your Information, in any media now known or not currently known, with respect to Your Information. ArtMLS will only use Your Information in accordance with our Privacy Policy.
This clause allows ArtMLS to host Your Information (as defined in the User Agreement) on our web site. Because hosting material on a web site involves copying, ArtMLS needs your permission to store such material on our servers in order to comply with copyright law.
As stated in the privacy policy. This section of the User Agreement is absolutely necessary in order for ArtMLS to accept, use, and store your Information on our servers.

Return
What does Section 17 of the User Agreement regarding arbitration mean?

Section 17. Arbitration. Any controversy or claim arising out of or relating to this Agreement or our services shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Deleware and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Either you or ArtMLS may seek any interim or preliminary relief from a court of competent jurisdiction Deleware necessary to protect the rights or property of you or ArtMLS pending the completion of arbitration.
This clause allows any user that has a dispute with ArtMLS to have that dispute arbitrated by a neutral third party. Consistent with ArtMLS's community values, we feel that it is always better to resolve disputes amicably and quickly if possible, and to this end, arbitration is consistent with this philosophy.

Return
I registered. Why does it still say I am an unregistered user?

After filling out the registration form, you will be sent a confirmation message via e-mail. You must follow the instructions in that message to complete your registration. This process ensures that your e-mail adress is correct and functional. Please allow at least 48 hours to receive your confirmation message.

Return
I have forgotten my user password. What do I do?

You'll need to submit a request by email : info@artmls.com. We will send you a special e-mail that will allow you to make the change on line.

Return
How do I change my e-mail adress?

Change of E-mail Adress form is available online through our member page menu.
NOTE: Do not register under the new e-mail adress! Any information associated with your old e-mail adress could be lost, and Customer Support will need to manually combine your old and new accounts which could take up to 2 weeks!

Return
How do I change my adress or phone number?

We have an online form which you can use to view or modify your registered user information. The form is on our member page menu.

Return
I was very pleased/unhappy dealing with someone; what should I do?

If you'd like to give some public feedback, positive or negative, on another ArtMLS registered user, you can do so using our user feedback feature. More information about this feature is available at the Feedback Forum.
If you are making a complaint about someone, please try to resolve the conflict with that person directly before using the user feedback forum.

Return
Why did my feedback rating change? I have no new comments.

When a user is unregistered from ArtMLS, all feedback they have left is changed to neutral although the comments remain. The reason for this change was to counteract the effect of negative feedback bombing by users employing alias accounts. This is a suspendable offense, as warned on the feedback page itself, but in the past, the damage to a user's score was not fixable. Now it is.
Unfortunately, the only way to implement this policy fairly and equitably was to make the feature automatic and indiscriminate.

Return
What is ArtMLS's policy with respect to users of anonymous e-mail?

Anonymous e-mail services, which are typically web-based and free to use, allow customers to sign up and use e-mail services without providing verifiable personal information. Examples of services that ArtMLS classifies as anonymous e-mail providers are HotmailTM, Yahoo!TM Mail and MailExciteTM. A very small number of people use the anonymity of such services as a front to abuse web-based services such as ArtMLS. (In contrast, non-anonymous e-mail services are generally provided by ISPs like AOL, MSNTM and NetcomTM. These e-mail services require a more formal registration process which provides more accountability).
At ArtMLS, we believe that people are basically honest, and we wish to provide an inclusive environment for personal trade. We allow users of anonymous e-mail to use our site. However, we require new users from anonymous e-mail services to provide a valid credit card number in order to register.

Return
How come some of the pictures are not very clear on my monitor?

The picture quality depends on your video card output (you should display at least 64K colors, sometimes known as 16bit color if you can) and set your video display resolution as high as you can. We recommend at least 1024x768 with 64K colors. Also, sometimes the pictures are simply lousy. We have no control over what picture quality is provided by the seller.

Return
I've buy or sold an item - now what?

So you've buy your item, or you've sold an item. Now what do you do?
Your first move is to contact the other person in the transaction. Sellers should try to contact buyer within three business days after the offer. Buyer should also contact the sellers, especially if they haven't heard back from the seller within three business days. Sellers will not be offended if you show enthusiasm for the item that you bought. It is the responsibility of the seller and the buyer to contact one another.
When sellers should contact the buyers usually within three business days) must provide information on the total cost, including shipping, and where to send payment. The buyer pays the seller directly for the item(s), and it is the seller's responsibility to fulfill the order when payment terms are met. The sell contract of the ad is between the buyer and the seller.

Return

If you can't find an answer to your question here, Ask ArtMLS.

Home | Gallery | Classified | My artmls | Community | Services | Help | Contact page

Copyright/Trademark ©2000-2007 ArtMLS Corp - All rights reserved
P.O. BOX 398773 - MIAMI BEACH, FL, 33239-8773 - USA